Refund policy

Refund & Return Policy

At Wakefield, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

* Returns are accepted within 3 days of delivery.
* Products must be unused, unworn, and in their original packaging with all tags intact.
* Items showing signs of use, damage, or missing packaging are not eligible for return.

Exchanges

* We offer size exchanges subject to stock availability.
* Exchange requests must be made within 3 days of receiving your order.

Refunds

* Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
* If approved, the refund will be processed to the original payment method within 5–7 business days.
* For Cash on Delivery (COD) orders, refunds will be made via bank transfer or UPI after the required details are provided.

Non-Returnable Items

* Products damaged due to misuse or normal wear and tear.
* Products returned without original packaging or accessories.
* Clearance or final sale items (if applicable).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos. We will arrange a replacement or refund as appropriate.

Return Shipping

* If the return is due to our error (wrong, defective, or damaged item), we will bear the return shipping cost.
* For other eligible returns, return shipping charges may be deducted from the refund or borne by the customer, depending on the location and service availability.

Contact Us

For any return, exchange, or refund queries, please contact our customer support with your order number.